Privacy policy

Privacy Policy

Our site respects your privacy and seeks to protect your personal data.

The privacy policy explains how we collect and use your personal data (under certain circumstances). It also mentions the procedures followed to ensure the privacy of your information. Finally, this policy outlines the options available to you regarding the collection, use, and disclosure of personal data. By visiting the site directly or through another site, you agree to the practices outlined in this policy.

Protecting your data is very important to us. Therefore, your name and other information related to you are used in accordance with the privacy policy. We collect information when necessary or directly related to our transactions with you.

We will retain your data in accordance with the law or for the purposes for which it was collected.

You can browse the site without the need to provide any personal data. Your personal identity remains anonymous during your visit to the site and is only disclosed if you have a specific account on the site that you access using your username and password.

1 – Data we collect:

We may need to collect your information if you want to place an order for a product from our site.

We collect, store, and process your necessary data to follow up on your purchase from our site to secure any potential claims that may arise later, and to provide you with our available services. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and payment card details.

We use the information you provide to process your requests and provide you with services and information available on our site that you request. Additionally, we use the information you provide to manage your account with us, verify online financial transactions, conduct data download auditing processes from the site, identify site visitors, and develop and customize site page designs and/or content for users. We conduct various research related to demographics and send useful or requested information to the user, such as information about products and services, if you do not object to being contacted about it. Communication via email is used to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional or marketing communications, please unsubscribe from this option at any time.

We may provide your name and address to a third party for the purpose of delivering your purchase order (for example, the delivery agent or supplier).

We may be able to store details related to your current order on our site, but we cannot retrieve them directly for security reasons. By logging into your account on the site, you can access information and details of your purchases that you have requested or will soon make. You can also manage your address details. You should undertake to keep your personal data confidential when accessing it, and do not make it available to an unauthorized third party. We do not accept any responsibility resulting from misuse of passwords unless such misuse is due to our error.

Other uses of your personal information:

We may use your personal information in surveys and marketing research, at your request, for statistical purposes with full confidentiality, and you can withdraw at any time. We do not send any responses to any third party. Your email address will not be disclosed unless you wish to participate in contests. We keep survey responses completely separate from your personal email.

We may send information about us, the site, our other sites, our products, our sales, our offers, our newsletters, and other related information to companies affiliated with our group or our partners. If you do not wish to receive this additional information (or any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending this information to you within seven working days (every day except Saturdays, Sundays, national holidays, and religious holidays) upon receiving your notification. We will contact you to inquire about the information if it is not clear.

We may use some data, while fully maintaining privacy and confidentiality on the site, for other purposes including verifying the location of users and tracking their visits to the site or links in emails they subscribe to, and providing that data anonymously, which does not allow the identification of your actual personal identity, to a third party such as publishers, for example. However, such data will not lead to identifying you (as it is not specific to identity).

Competitions:

Regarding any competition, we use the data to notify winners and advertise our offers. You can find more details about the participation terms in each competition separately.

Other parties and website links:

We may transfer your information to other companies in our group, or to our agents and contractors, to assist us in transactions in accordance with the terms of the privacy policy. For example, we may resort to a third party to assist us in delivering products to you and receiving payments from you, and using them for statistical purposes and marketing research or to assist the customer service team. We may need to exchange information with a third party for the purpose of fraud protection and risk reduction. In the event of the sale of our company or part of it, we may need to transfer our databases, which include your personal information. Contrary to what is stated in the privacy policy, we will not sell your personal data or disclose it to a third party without your prior consent unless it is necessary for the purposes stated in this privacy policy, or if requested by law. The site may contain advertisements from third parties or links to other sites or frames of other sites. Please note that we are not responsible for the privacy policy of any third party or the content of those policies applied on other sites, and we are not responsible for any third party to whom we transfer your data in accordance with the privacy policy.

 

2 - Cookies

Acceptance of cookies is not a prerequisite for visiting the website. However, please note that certain functions like "shopping cart" cannot be utilized on the site or request any item without enabling cookies. Cookies are small text files that allow our server to recognize your computer as a unique user when visiting certain pages of the site. Your browser stores these files on your hard drive. Cookies can be used to detect your Internet Protocol (IP) address, saving you time when you visit or navigate the site. We use cookies to ensure your comfort while browsing this site (e.g., remembering your identity when you want to edit your shopping cart without needing to re-enter your email address) and not for obtaining or using any other information about you (such as targeted marketing purposes). You can adjust your browser settings to refuse cookies, but this may limit your use of the site. We assure you that our use of cookies does not contain any personal or private information, is free of viruses, and this site uses Google Analytics service provided by Google to analyze internet pages. To analyze user usage of the site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transfer the information generated by cookies regarding your use of this site (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the site, compile reports for website operators about its activity, and provide other services related to site activity and internet usage. Google may also transfer this information to third parties when required by law or when third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by it. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please note that you may not be able to use the full functionality of the site. By using this site, you consent to Google using your data as described and for the purposes detailed above.

3 - Security

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access to your information, or its loss or destruction. When we collect data through the site, we store your personal information on a secure electronic server database. We use firewall systems on our servers. When we collect credit card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL) technology. Therefore, it is difficult for any intruder to decrypt your information since we cannot guarantee 100% protection. We strongly advise against sending all credit card or debit card details when contacting us electronically and without encryption. We provide direct financial, electronic, and procedural guarantees on the process of collecting, storing, and disclosing your information. Our security procedures may sometimes require you to provide proof of your identity before we disclose your personal information to you. It is your responsibility to protect your password and computer from any unauthorized use.

4 - Customer Rights

If you are concerned about your data, you have the right to request access to the personal data we hold about you or have transferred to us. You have the right to request us to correct any errors in your personal data, and this is done free of charge. You also have the right to request us, at any time, to stop using your personal data for direct marketing purposes.