Refund policy

1. Exchange

• Exchanges are available within 14 days from the date of purchase.
• The product must be in its original condition and in the original packaging.
• The customer is responsible for the shipping cost of the exchange, equal to the original shipping cost paid at the time of purchase.

2. Return

• Returns are available within 14 days from the date of purchase.
• The product must be in its original condition and in the original packaging.
• The customer is responsible for the return shipping cost, equal to the original shipping cost paid at the time of purchase.

3. Incorrect Product Delivery

• If the product received is incorrect or does not match the order, it will be exchanged for the correct product.
• The customer does not bear any shipping costs in this case.

4. Defective Product

• If the product arrives with a manufacturing defect, it will be exchanged for the same product.
• The customer does not bear any shipping costs in this case.

5. How to Contact Us

To request a return or exchange, contact us via:

Messages on our social media pages

WhatsApp at: 

Please include:

• A clear photo of the product
• A photo of the shipping receipt
• Order number or phone number used for the order

6. Refunds

• Refunds are processed via mobile wallets or Instapay app.
• Refunds are completed within 7 days from the approval date of the return request.

7. Usage Responsibility

• We are not responsible for any use or expectations of the product that are not explicitly mentioned on the product page.